Frequently Asked Questions
🛍️ Orders & Shopping
How do I place an order? Browse our store, select the products you love, choose your size or variant if applicable, and click "Add to Cart." When you're ready, go to your cart and follow the steps to complete your purchase securely.
Can I modify or cancel my order? You can request changes or cancellations within 12 hours of placing your order by contacting our customer support team. Once your order has been processed, modifications are no longer possible.
🚚 Shipping & Delivery
Which countries do you ship to? We ship across Europe and to a selection of international destinations. You can verify if your country is available during checkout.
How long does delivery take? Estimated delivery time is 7 to 15 business days, depending on your location and supplier. You'll receive a confirmation email with a tracking number once your order has been dispatched.
Is shipping free? Shipping costs are calculated automatically at checkout based on your destination country. We offer free shipping on orders above a minimum amount, displayed in our store.
↩️ Returns & Refunds
What is your return policy? We accept returns within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.
How do I start a return? Contact us by email with your order number and reason for return. We'll guide you through the process step by step.
When will I receive my refund? Once we receive and inspect the returned item, we'll process your refund within 5 to 10 business days to your original payment method.
💳 Payments
What payment methods do you accept? We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available depending on your region.
Is it safe to pay on your store? Absolutely. All transactions are protected with SSL encryption and processed through certified payment gateways.
🌿 Products
Are your skincare products eco-friendly? Yes. We carefully curate products with natural ingredients and environmentally conscious formulations, in line with our sustainable luxury philosophy.
How do I choose the right size? Each product includes a detailed size guide on its page. If you're unsure, feel free to contact us before placing your order.