Refund policy
RETURN & REFUND POLICY
At Louise's Favorites, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window We accept returns within 14 calendar days from the date of delivery, in accordance with the EU Consumer Rights Directive on the right of withdrawal.
Item Condition To be eligible for a return, items must be:
- Unused, unopened and in their original condition
- With all original tags attached
- In their original packaging
For hygiene reasons, we do not accept returns on opened or used personal care, cosmetic or skincare products, unless the item arrived damaged or defective.
How to Start a Return Please contact us before sending any item back:
- Email: hello@louisesfavorites.com
- Website: louisesfavorites.com
Once your request is approved, we will send you return instructions. Do not send items back without prior confirmation.
Return Address [to be updated with Postfach]
Return Shipping Costs Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect, in which case Louise's Favorites will cover the shipping costs.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5 to 10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
- Opened or used products
- Sale or clearance items
- Gift cards
Damaged or Defective Items If you receive a damaged, defective or incorrect item, please contact us at service@louisesfavorites.com with photos of the item and packaging within 48 hours of delivery. We will resolve the issue with a replacement or full refund at no additional cost to you.